Legal

Terms of Service

These terms explain how Weperco’s website care subscriptions work: what we provide, how billing and cancellation work, and what we each agree to.

Last updated: 11 October 2026

1. About these terms

These Terms of Service (“Terms”) apply to the website care plans and related services (“Services”) provided by Weperco (“we”, “us”, “our”). By subscribing to a plan or using our Services, you (“you”, “the client”) agree to these Terms.

If you subscribe on behalf of a business, you confirm that you are authorised to accept these Terms for that business.

2. Our plans and services

We offer three subscription plans: Essential, Business and Pro. The features included in each plan are described on our Pricing page at the time you subscribe.

We may improve or update plan features over time. We will not materially reduce what your current plan includes without giving you at least 30 days’ notice.

Improvement time is the amount of work time per month listed in your plan. Unused time does not roll over to the next month. Work outside your plan, such as a redesign or a new feature, is quoted separately and only started with your written approval.

3. Getting started

After you subscribe, we will contact you, usually within one business day, to begin onboarding. To deliver the Services we need access to your website, hosting and related accounts. You agree to provide accurate access details and to tell us if they change.

Response times and other service levels apply once onboarding is complete.

4. Billing and payments

Subscriptions are billed in advance in US dollars (USD), either monthly or annually, through PayPal. By subscribing, you authorise PayPal to charge your chosen payment method automatically at the start of each billing period until you cancel.

Unless stated otherwise, prices do not include taxes, or any fees your bank or PayPal may charge for currency conversion.

If a payment fails, PayPal may try again. If a payment is still outstanding after 14 days, we may pause the Services until your account is up to date.

We may change our prices. A price change applies from your next billing period, and we will tell you at least 30 days in advance so you can cancel if you do not wish to continue.

5. Changing your plan

You can upgrade or downgrade at any time by contacting us. The new plan starts from your next billing period, or sooner if we agree.

6. Cancellation

You can cancel your subscription at any time, either from your PayPal account (Settings, then Payments, then Manage automatic payments) or by emailing hello@weperco.com.

Cancelling stops future payments. Your plan stays active until the end of the billing period you have already paid for, and you will not be charged again.

When your subscription ends, we will, on request, hand over any credentials and documentation we hold for your website, and we will remove our access.

7. Refunds

Monthly plans: payments are non-refundable, but you keep full access to the Services until the end of the month you have paid for.

Annual plans: if you cancel within 14 days of your first annual payment and we have not yet started work on your website, we will refund the full amount. After that, annual payments are non-refundable and your plan continues until the end of the annual term.

If we are unable to deliver the Services we have agreed to provide, we will refund the unused portion of your payment.

Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded, such as the Australian Consumer Law.

8. Your responsibilities

You are responsible for the content of your website and for having the right to use it, for keeping your own login details secure, and for paying for third-party services such as hosting, domains, premium plugins and licences, unless your plan states otherwise.

9. Backups, security and confidentiality

We take backups as described in your plan and take reasonable care to keep your website and data secure. No website can be guaranteed to be free from downtime, errors or security incidents, but if something goes wrong we will work to restore your website as quickly as possible.

We treat the information and access details you share with us as confidential and use them only to provide the Services.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, such as lost profits, revenue or data, arising from the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us in the three months before the claim arose.

11. Suspension or termination by us

We may suspend or end the Services if you breach these Terms, do not pay, or use your website for unlawful activity. Where possible we will give you notice first, and we will refund any amount you have paid for a period in which we will no longer provide the Services.

12. Changes to these terms

We may update these Terms from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will email active subscribers before the changes take effect.

13. Contact us

If you have any questions about these Terms, your subscription or a payment, email us at hello@weperco.com or use our contact page.